Customer Service Officer Apprenticeship

South Gloucestershire has a vacancy for a apprenticeship opportunity working in a customer service environment.The closing date to apply for this vacancy is by midday, 10th April 2020. 

As our apprentice your enthusiasm and willingness to learn will be a welcome addition to our team at South Gloucestershire Council who are making a real difference to the lives of the people who live, work and learn here.Weve achieved a great deal, but were ambitious about the future.  Join us and be part of something bigger.

How youll make a difference

Our Contact Centre in the Community Care and Housing department play a key role in meeting the needs of disabled adults and older people by signposting to appropriate agencies, and processing relevant information on peoples needs to enable an appropriate professional assessment or review.As our apprentice, youll learn how to receive and respond to these calls and any postal or email contact to help you know how to signpost to the right agency and take the relevant information from a person to help an appropriate professional to complete an assessment and/or review of their needs.Youll also learn how to respond to calls from Community Care Department staff, housing staff, Department of Works & Pensions, health staff, including district nurses, GPs, health visitors, OTs and other professionals.  On top of this, youll also have the opportunity to liaise with our care management,  social work Occupational Therapists,Learning Difficulties teams, Mental Health Teams and other Council staff, to make sure there is a clear flow of information. 

We will allocate you a workplace mentor to give you guidance and support throughout your 18 month apprenticeship and completion of a Level 3 in Customer service Specialist. If you would like to find out more please refer to the attached job summary. To apply for the position, please complete an online application form

Please contact Bernice Williams for more details or to apply.