Various Updates across DWP

Some further updates for you all from DWP. Please note not all of these are CV19 related.

UC statistics – number of declarations broken down by geography 

New Video Services for deaf claimants accessing Universal Credit

Job Retention Scheme is now live

New Style ESA Online Claim

The new process for claiming New Style ESA went live today – see gov.uk link below :

Childcare Costs

There is also some additional information on the Already Claiming Benefits section of Employment and Benefit Support pages: https://www.understandinguniversalcredit.gov.uk/new-to-universal-credit/children-and-childcare/#childcare-costs

New Style ESA – online claim process

The New Style ESA online claim process went live last week https://www.gov.uk/how-to-claim-new-style-esa

Mandatory Reconsiderations

There is currently no facility to submit a request by email due to security and data protection concerns.

If a partner or customer is unable to print the CRMR1 form available online, they can use this as a template to request the Mandatory Reconsideration (MR) via a letter which should be posted to the address given online. The CRMR1 form is available online for ease of use by customers but is not essential in the request for an MR. An MR can also be requested via telephone by calling the number shown on the decision letter.

The following link to the GOV.UK page has information on how customers can dispute a decision – https://www.gov.uk/mandatory-reconsideration.