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Challenging and Aggressive Behaviour course

Challenging & aggressive behaviour
10 February 2021 (Half day AM)

NEW Online for individuals
Build confidence to respond to challenging and aggressive situations using effective communication techniques.
Consider personal responses to challenging behaviour and explore essential ingredients and techniques to defuse and de-escalate incidents in work related settings.
Trainer: Susan Lawrence
Cost: £100 +VAT per place                                 

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Date

10 Feb 2021
Expired!

Location

Online
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