HMRC Surge and Rapid Response Team – Admin Officer Roles in Bristol – Salary approx. £19,000.Vacancies will be advertised on or around the 29 June – please go to Civil Service Jobs and search Department – H M Revenue & Customs and Location – Bristol where you will find full details about the roles and the application process. While the team is based within HMRC, SRRT supports any central government department or agency to manage predictable annual peaks in demand, and to respond to unexpected crises within the scope of the Operational Delivery Profession (ODP). ODP includes all Civil Servants who deal directly with UK citizens or businesses, or those who support them directly. SRRT’s experience in customer service roles across government departments and policy areas allows them to be deployed swiftly and flexibly. Security checks and specially designed contracts allow SRRT to be deployed nationally/internationally at short notice (and to work irregular shifts).
Key tasks could include, but are not limited to:
· Handling casework which could include telephone, face-to-face meetings, desk-based work.
· Using and maintaining multiple government databases.
· Collaborating with colleagues throughout our government.
· Assisting the high profile ‘rapid response’ deployments.
In order to achieve this, you will be:
·An excellent communicator with a high standard of customer service skills.
·Highly motivated and able to work with minimum supervision.
·A positive thinker with the ability to problem solve and achieve outcomes in a timely manner.
·Able to work in a fast-paced environment, with the flexibility to move quickly between tasks.
Full time staff will be enrolled on our Level 3 Operational Delivery Apprenticeship scheme. It’s a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification.